Agenda item

Technical Services Partnership - Capita Quarterly Update

To receive an update on the performance of the Technical Services Partnership.

Minutes:

The Committee received update for partnership performance for Q4 (January – March 2020) against the agreed Annual Service Plan for 2019/20. It also received the Annual Service Plan for 2020/21 for consideration.

 

The Council monitors performance of the Partnership on a monthly basis and Capita are required to meet a series of important performance milestones for each service they deliver on our behalf and these are known as Key Performance Indicators (‘KPI’s).

The KPI’s, divided into Category 1 (not linked to the payment mechanism) and Category 2 (linked to the payment mechanism) and each have an explicit target.

Performance scorecards were reported for each of the following service areas:

· Property Services

· Engineering Services

· Regulatory Services

At the start of each financial year the Committee receives the Annual Service Plan, which was included in the agenda for consideration.

 

Agreed that (1) the Technical Services Partnership - Capita outturn performance Q4 2019/20 and (20 the 2020/21 Annual service Plan be noted.

 

Supporting documents: